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Error on ApplePay transaction

Question asked by foodtec.vantiv on Jan 27, 2021
Latest reply on Feb 19, 2021 by foodtec.vantiv

Hello we got multiple reports for errors when the cardholder uses ApplePay on Ingenico iPP320 devices (TriPOS could)

The error returned from the device is

Error: IngenicoRBA or IngenicoUPP 23. source =E; IngenicoRBA can't read contactless tags for GetEmvResponseWithTagsAsync:System.ArgumentOutOfRangeException: Start index is out of bounds.
Parameter name: startIndex
  .  PIN pad error

All devices are Ingenico iPP320 with Firmware version 230c.

Contactless cards process normally. We only noticed this on contactless transactions executed from iPhone devices(apple pay)

Is this a known issue?

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