Verifone Vx805 losing connection to NETePay until computer reboot

Discussion created by randyfriend on Jan 4, 2021

Has anyone had an issue where the Vx805 (USB connection) loses the connection to NETePay until the computer is rebooted and the parameters are redownloaded?


Reloading/refreshing drivers does not resolve the issue.

Booting the device does not resolve the issue

Closing and re-opening NETePay does not resolve the issue


NOTE - other terminals can still process transactions when one terminal is not working and thus NETePay is working correctly.


Rebooting the computer and doing a param download resolves the issue.


When rebooting, there are no Windows or other updates being installed/finalized.