AnsweredAssumed Answered

Error 1009 - Customer Service does not see this

Question asked by eworbit on Aug 21, 2020
Latest reply on Sep 10, 2020 by kmartin

Been getting an Error 1009 as XML response.  Worldpay customer service is not able to see these transaction attempts.

 

The Express Interface documentation says 1009 is just "Error".

 

(Some data changed for privacy.)  These are some xml values of note:

        <ExpressResponseCode>1009</ExpressResponseCode>
        <ExpressResponseMessage>ERROR</ExpressResponseMessage>

         <ProcessorName>VANTIV_PROD</ProcessorName>
         <TransactionStatus>InProcess</TransactionStatus>

 

InProcess?

 

The full XML response:

<CreditCardSaleResponse xmlns='https://transaction.elementexpress.com'>
    <Response>
        <ExpressResponseCode>1009</ExpressResponseCode>
        <ExpressResponseMessage>ERROR</ExpressResponseMessage>
        <ExpressTransactionDate>20200821</ExpressTransactionDate>
        <ExpressTransactionTime>091135</ExpressTransactionTime>
        <ExpressTransactionTimezone>UTC-05:00:00</ExpressTransactionTimezone>
        <Batch>
            <HostBatchID>340</HostBatchID>
        </Batch>
        <Card>
            <ExpirationMonth>10</ExpirationMonth>
            <ExpirationYear>20</ExpirationYear>
            <CardLogo>Visa</CardLogo>
            <CardNumberMasked>xxxx-xxxx-xxxx-8738</CardNumberMasked>
            <BIN>461402</BIN>
        </Card>
        <Transaction>
            <TransactionID>637436014962022390</TransactionID>
            <ReferenceNumber>00040418</ReferenceNumber>
            <ProcessorName>VANTIV_PROD</ProcessorName>
            <TransactionStatus>InProcess</TransactionStatus>
            <TransactionStatusCode>0</TransactionStatusCode>
        </Transaction>
        <PaymentAccount>
            <PaymentAccountID>17691c55-a901-42dc-a15f-8d06403959dc</PaymentAccountID>
            <PaymentAccountReferenceNumber>637007010110114806</PaymentAccountReferenceNumber>
        </PaymentAccount>
        <Address>
            <BillingAddress1>123 APPLE ST</BillingAddress1>
            <BillingZipcode>90210</BillingZipcode>
        </Address>
    </Response>
</CreditCardSaleResponse>

Outcomes