Been getting an Error 1009 as XML response. Worldpay customer service is not able to see these transaction attempts.
The Express Interface documentation says 1009 is just "Error".
(Some data changed for privacy.) These are some xml values of note:
<ExpressResponseCode>1009</ExpressResponseCode>
<ExpressResponseMessage>ERROR</ExpressResponseMessage>
<ProcessorName>VANTIV_PROD</ProcessorName>
<TransactionStatus>InProcess</TransactionStatus>
InProcess?
The full XML response:
<CreditCardSaleResponse xmlns='https://transaction.elementexpress.com'>
<Response>
<ExpressResponseCode>1009</ExpressResponseCode>
<ExpressResponseMessage>ERROR</ExpressResponseMessage>
<ExpressTransactionDate>20200821</ExpressTransactionDate>
<ExpressTransactionTime>091135</ExpressTransactionTime>
<ExpressTransactionTimezone>UTC-05:00:00</ExpressTransactionTimezone>
<Batch>
<HostBatchID>340</HostBatchID>
</Batch>
<Card>
<ExpirationMonth>10</ExpirationMonth>
<ExpirationYear>20</ExpirationYear>
<CardLogo>Visa</CardLogo>
<CardNumberMasked>xxxx-xxxx-xxxx-8738</CardNumberMasked>
<BIN>461402</BIN>
</Card>
<Transaction>
<TransactionID>637436014962022390</TransactionID>
<ReferenceNumber>00040418</ReferenceNumber>
<ProcessorName>VANTIV_PROD</ProcessorName>
<TransactionStatus>InProcess</TransactionStatus>
<TransactionStatusCode>0</TransactionStatusCode>
</Transaction>
<PaymentAccount>
<PaymentAccountID>17691c55-a901-42dc-a15f-8d06403959dc</PaymentAccountID>
<PaymentAccountReferenceNumber>637007010110114806</PaymentAccountReferenceNumber>
</PaymentAccount>
<Address>
<BillingAddress1>123 APPLE ST</BillingAddress1>
<BillingZipcode>90210</BillingZipcode>
</Address>
</Response>
</CreditCardSaleResponse>
Eric,
This error report matches an incident report that caused some transactions through Express to be declined. The issue was resolved a bit later that same day.
In the future, I recommend contacting our Customer Support team (800-846-4472) for assistance with immediate Production issues such as this one. We do not monitor this website in realtime and can't provide emergency support for merchants experiencing processing issues.