I am troubleshooting an issue where a transaction is missing from our bank. The transaction went through at the device level, but never showed up in the bank. Is there a portal or anything where you can see each transaction?
In Worldpay's integrated processing solutions, the iPP320 device does not keep any sort of transaction record on the device itself. Try searching through the reporting in your POS software, and also on the Worldpay iQ reporting portal.
If you need help accessing and navigating the iQ website, please call Worldpay Customer Support at 800-846-4472. Have your merchant ID on hand when you call in.
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