TriPOS 5.16 VX805 Firmware 12.11.30
This combo does not process most Master cards with EMV
From the Merchant
Is there still an issue with MasterCard? We've been having a lot of declined cards - some not MasterCards, even - and I'm not sure why. Sometimes it just says Declined, other times it gives an error about EMV codes and so forth. What can or should we do?
Thanks
Here is the situation.
We have customers who have Tripos 5.16 and we have used VX805 12.11.30 and the problem started.
We keep them on Tripos 5.16 but put on the VX805 8.42 and it worked.
Yes, the issue has to do with a combination of version 5.16 and the new XPI. The 8.42 XPI will work with 5.16 and 5.15 works with the 12.11.31 version. I will let you know when we have an update.
Thank you,
Hi Stephen,
We discovered an issue where cards with certain bank BIN's are being cancelled at the PIN pad. We are currently working on this and hope to have it resolved in the next triPOS release. The short term fix is to roll back to 5.15 which is not exhibiting this behavior.
Thank you,