I've submitted the "developer contact form" (Ready to Partner with WorldPay) a couple of times, now. The getting started document suggests that getting a Vantiv / WorldPay resource is a key part of the process.
Is there some other way to get ahold of someone there? I'm getting very frustrated.
We're a merchant who uses Vantiv for our on-premises system CC processing and we're adding an e-commerce component.
Thanks for replying, Andrew.
We really do want to use the programming API. We're working on a project with Salesforce' commerce cloud and need to communicate from our ERP to vantiv's website to get tokens that we can share between both the commerce cloud and our ERP.
Hey Christian, can you send me a direct message with your contact info - the name of the business, perhaps a MID, best phone, and I can email the right relationship groups with your info so they can be in touch? Thanks - Andrew
Andrew, I am a developer partner with Vantiv/Worldpay/FIS and have been trying to reach the developer support team for several weeks. Email to my developer contact gets bounced back and voice messages left at the support telephone never get returned. I understand that during this health emergency time, support may not be as responsive, but I am loosing eCommerce customers because I can get an update test account set up.
PCM Management LLC
(859) 948-1063
Hi Jeffery, you should have received an email for further questions. Thanks.
I have had the same problem. Yes, this is very frustrating!
I've submitted the "Developer Contact" form 3 times and heard nothing back.
We're in the opposite situation as you: we currently have developed an integration for e-commerce (card-not-present) and we want to ramp up the effort to accept cards from our customers' mobile technicians.
We are currently a Payment Facilitator with WorldPay, and we are looking to enable some of our sub-merchants' 25,000 mobile workers to take payments in person with card present.
Our current WorldPay implementation team is not involved with card-present solutions, and so can't help us, nor have they been able to steer us to anyone else at WorldPay who can help us
If anyone from WorldPay is listening, a contact for card-present would be greatly appreciated!
Hello David,
Your team currently has a project in flight with their Payments Facilitator contacts on exactly the topic you are reaching out about. We replied to Neil Axe who is leading the Card Present investigation regarding your original inquiry and he said he would communicate handling internally. I'm sorry if that has not happened. If you have some different project requirements or are given a different initiative, let's work through your Payfac contacts at Woldpay to capture the unique requirements and either expand the current project in flight or spin up a new one. Both Neil and David Ittner are very aware of the project in flight that I am referring to if you need a couple contact points.
Thanks,
Zachary Kurka
HIfsc_it - as a merchant, I would suggest reaching out via this support form - the forum you landed on here is geared toward integrated payments developers that are integrating code to make their application work with one of our payment solutions. If you are a merchant developer, let me know the name(s) on the sales or implementation team that you worked through in the past, and I can help locate the right path for you.