I've submitted the "developer contact form" (Ready to Partner with WorldPay) a couple of times, now. The getting started document suggests that getting a Vantiv / WorldPay resource is a key part of the process.
Is there some other way to get ahold of someone there? I'm getting very frustrated.
We're a merchant who uses Vantiv for our on-premises system CC processing and we're adding an e-commerce component.
Thanks for replying, Andrew.
We really do want to use the programming API. We're working on a project with Salesforce' commerce cloud and need to communicate from our ERP to vantiv's website to get tokens that we can share between both the commerce cloud and our ERP.
Hey Christian, can you send me a direct message with your contact info - the name of the business, perhaps a MID, best phone, and I can email the right relationship groups with your info so they can be in touch? Thanks - Andrew
Andrew, I am a developer partner with Vantiv/Worldpay/FIS and have been trying to reach the developer support team for several weeks. Email to my developer contact gets bounced back and voice messages left at the support telephone never get returned. I understand that during this health emergency time, support may not be as responsive, but I am loosing eCommerce customers because I can get an update test account set up.
PCM Management LLC
(859) 948-1063
Hi Jeffery, you should have received an email for further questions. Thanks.
Morning Jeffery, Thursday of last week our Developer Integrations team sent you an email to help locate the right team to help. Thanks.
I have had the same problem. Yes, this is very frustrating!
I've submitted the "Developer Contact" form 3 times and heard nothing back.
We're in the opposite situation as you: we currently have developed an integration for e-commerce (card-not-present) and we want to ramp up the effort to accept cards from our customers' mobile technicians.
We are currently a Payment Facilitator with WorldPay, and we are looking to enable some of our sub-merchants' 25,000 mobile workers to take payments in person with card present.
Our current WorldPay implementation team is not involved with card-present solutions, and so can't help us, nor have they been able to steer us to anyone else at WorldPay who can help us
If anyone from WorldPay is listening, a contact for card-present would be greatly appreciated!
Hello David,
Your team currently has a project in flight with their Payments Facilitator contacts on exactly the topic you are reaching out about. We replied to Neil Axe who is leading the Card Present investigation regarding your original inquiry and he said he would communicate handling internally. I'm sorry if that has not happened. If you have some different project requirements or are given a different initiative, let's work through your Payfac contacts at Woldpay to capture the unique requirements and either expand the current project in flight or spin up a new one. Both Neil and David Ittner are very aware of the project in flight that I am referring to if you need a couple contact points.
Thanks,
Zachary Kurka
Hi Zachary,
I was given your name by Kevin Feagan. Can you contact me directly at my company's number: (856) 778-8080 ?
Hi Christian. We also have issues with Vantiv/Worldpay and I am missing help on Hosted Checkout. There are some manuals on the website but if you plan to use Hosted-Checkout I recommend to stay away from that. Their server rejects /aborts web requests when it is busy but also the system will process transactions successful with an incorrect CVV AVS code and leaving up to you to accept or reject. Since you do not want to accept a lost or stolen card, you have to start another transaction which helps the Vantiv/Worldpay/Fis revenue. This cannot be changed they say. When asking for help about how to handle incorrect responses from the server, there is no answer. It is very hard to do B2B with FIS/Worldpay/Vantiv/Mercury, I think they had to many reorganizations in the past by chasing only the stock holders and leaving the users behind.
Rob Timmermans
Hi,
I have a similar issue. We have an existing integration using the Vantiv (Litle) XML APIs. We're in the process of upgrading it and switching it over to using Hosted Checkout.
The initial setup was done long enough ago that we're not sure who to contact at Vantiv, and haven't gotten a response via the contact form.
I can provide our merchant id and username for our API access.
Can anyone point me in the right direction for who to talk to?
Thanks,
-Andrew
Andrew, can you please email me andrew.g.harris@fisglobal.com and I will start reaching out with your request to various support and sales leads to get you in touch with the right source.
If you could please include as much account information in your email so I can route to the right teams. DBA, current integrations, any emails from past contact with representatives at Worldpay from FIS - I can certainly try to help.
HIfsc_it - as a merchant, I would suggest reaching out via this support form - the forum you landed on here is geared toward integrated payments developers that are integrating code to make their application work with one of our payment solutions. If you are a merchant developer, let me know the name(s) on the sales or implementation team that you worked through in the past, and I can help locate the right path for you.