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Card Statement Billing Description

Question asked by mcastillo1 on Sep 10, 2019
Latest reply on Sep 11, 2019 by mcastillo1
  • Comment • 2

Using the Element Express interface with XML how can we adjust the description customers see on their card statement when seeing the charge for our services?

 

Thank you in advance for your help.

gahilding
gahilding Sep 11, 2019 1:21 PM
Correct Answer

Hi Maria,

 

the Express platform supports Soft Descriptors and this might be what you are looking for. See information below, and let me know if you have any additional questions or concerns.

 

Soft Descriptor Restrictions

  • Supported on Express/Vantiv processor only (Acquired or Vantiv Core Gateway are supported)
  • Supported on Express XML interface only
  • Supported with Express integrations only (not triPOS)
  • If Soft Descriptors are used on a transaction, integrators MUST include ALL THREE input values below or else the transaction will be rejected.
  • Used only during Express/Vantiv EMD settlement and used for posting as the merchant data on the cardholder statement.  Not submitted to Vantiv during Authorization request.
  • Is not appended to, but instead replaces default merchant description, city, and state that shows up on cardholder statement.

 

Soft Descriptor Input Parameters (XML Transaction node)

  • MerchantDescriptor (Merchant Name - max length = 25 characters)
  • MerchantDescriptorCity (Merchant City - max length = 13 characters)
  • MerchantDescriptorState (Merchant State - max length = 2 characters)
  • NOTE: It is highly recommended that only numbers, letters, and spaces be submitted in any of the above input fields.  We do not recommend submitting any special characters.

 

Methods Supported (those that show up on cardholder statements)

  • CreditCardSale
  • CreditCardAuthorizationCompletion
  • CreditCardCredit
  • CreditCardReturn
  • CreditCardForce
  • DebitCardSale
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