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tripos cloud Approval message API vs Pinpad delay

Question asked by on May 7, 2019
Latest reply on Dec 27, 2019 by

We are using tripos cloud. However we have a Challenge  with the timing of the "Approval" Message on the actual pinpad vs API Response. The response from the API and actual "Approval" message on the terminal has about 5 to 10 second gap, this causes confusion between cashier and customer in busy stores. Is there anyway to delay the "Approval" message on the Pinpad Until API has sent back an acknowledgement back? or don't even show the "Approval" message on the keypad ?