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Help with TriPOS and VeriFone VX690 via USB, no connection

Question asked by jraghanti on Mar 29, 2019
Latest reply on Mar 29, 2019 by paulblick
  • Comment • 1

Hi, I'm new to Worldpay, but have previously worked with Moneris.

 

I've installed TriPOS and am trying to use a Verifone VX690 via USB. I plugged in the device, installed the drivers, forced it to COM9. I see the device in the Windows device manager, using COM9.

I modified the TriPOS.config file (shown below) to point to COM9 and driver VeriFoneCXpi.

 

The device doesn't seem to be picking up any of the settings from TriPOS.config, and when I try to connect to it with the compiled sample apps, I get an error:

<developerMessage>ERROR:POST error
EXCEPTION: Could not find a Configured PIN pad tethered to the lane specified in the request: 9999
</developerMessage>

 

Any help or guidance would be appreciate to get these things working together.

 

Example from TriPOS.config:

<lanes>
<serialLane description="Lane 1" laneId="9999">
<pinpad>
<terminalType>Unknown</terminalType>
<driver>VeriFoneCXpi</driver>
<comPort>COM9</comPort>

paulblick
paulblick Mar 29, 2019 2:16 PM
Correct Answer

Hi jraghanti,

 

We are only able to support the Vx690 device with a Wifi communication type with the triPOS API.
USB is not formally supported.
As such we'd have to recommend that you adjust the Vx690 to a Wifi COM type and use an IP lane in triPOS.

Let us know if you have questions or concerns.

 

- paulblick

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