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triPOS service restart/stopped

Question asked by sjalli on Sep 18, 2018
Latest reply on Sep 27, 2018 by frank

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The user on the machine that the EMV card reader (VX805) is connected logs off the computer before leaving for the day and weekend. When the user logs back into the machine the next morning, she is reporting she is unable to accept payments as the EMV reader throws an exception "port not found/configured".

Upon debugging found that the triPOS service is stopped when the returns in the morning after logoff the previous night. Is the service configured to stop itself when the user that the service is running off of logs off the computer?

Moreover should the user that the triPOS service is running should be an admin on the computer?

Any help greatly appreciated.

frank Sep 27, 2018 7:21 AM

Correct Answer

Windows Services will continue to run regardless of the user logging off for the night. If I had to guess, I would say there is a shutdown/restart in the middle of the night that is causing the service to stop (however, it should be restarting automatically with Windows - not sure what's going on there).

Some things to check:

Examine the triPOS logs (especially Verbose.log) to see if there's anything that stands out from the time the user logs out to the time the service is restarted.
Check Windows' Event Viewer for any abnormal (or normal?) system restarts, or errors in/around the time triPOS shuts down (you might get the timing information from the triPOS logs).

And some notes:

My experience is that triPOS should always be installed using an Administrator account (i.e.: run an Adminstrator command prompt and execute "triPOS Setup.exe" from there).
My triPOS service ("triPOS.NET" in services.msc) shows that it runs as using the Local System Account (I'm guessing yours is showing an account-based logon?).

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frank Sep 27, 2018 7:21 AM
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Correct Answer
Windows Services will continue to run regardless of the user logging off for the night. If I had to guess, I would say there is a shutdown/restart in the middle of the night that is causing the service to stop (however, it should be restarting automatically with Windows - not sure what's going on there).
Some things to check:
- Examine the triPOS logs (especially Verbose.log) to see if there's anything that stands out from the time the user logs out to the time the service is restarted.
- Check Windows' Event Viewer for any abnormal (or normal?) system restarts, or errors in/around the time triPOS shuts down (you might get the timing information from the triPOS logs).
And some notes:
- My experience is that triPOS should always be installed using an Administrator account (i.e.: run an Adminstrator command prompt and execute "triPOS Setup.exe" from there).
- My triPOS service ("triPOS.NET" in services.msc) shows that it runs as using the Local System Account (I'm guessing yours is showing an account-based logon?).
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