AnsweredAssumed Answered

triPOS service restart/stopped

Question asked by sjalli on Sep 18, 2018
Latest reply on Sep 27, 2018 by frank
The user on the machine that the EMV card reader (VX805) is connected logs off the computer before leaving for the day and weekend. When the user logs back into the machine the next morning, she is reporting she is unable to accept payments as the EMV reader throws an exception "port not found/configured". 
Upon debugging found that the triPOS service is stopped when the returns in the morning after logoff the previous night. Is the service configured to stop itself when the user that the service is running off of logs off the computer? 
Moreover should the user that the triPOS service is running should be an admin on the computer?
Any help greatly appreciated.