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PIN pad exception

Question asked by kenia on Sep 6, 2018
Latest reply on Sep 10, 2018 by kmartin

After swiping a test card the pin pad changes to 'cancelled',  I also receive the following error. What does this mean? and how can it be resolved? This is while attempting a sale, using iUC285.

 

{"cashbackAmount":0,"debitSurchargeAmount":0,"approvedAmount":0,"convenienceFeeAmount":0.0,"subTotalAmount":3.25,"tipAmount":0,"fsaCard":"NotApplicable","currencyCode":"Usd","entryMode":"Unknown","paymentType":"None","pinVerified":false,"signature":{"statusCode":"Unknown"},"terminalId":"0000001","totalAmount":3.25,"isApproved":false,"_processor":{"processorLogs":["IngenicoRBA 23. error s=7"],"processorRequestFailed":false,"processorRequestWasApproved":false,"processorResponseCode":"Unknown","logs":["IngenicoRBA 23. error s=7"]},"statusCode":"PinPadError","transactionDateTime":"2018-09-06T16:11:36.8331745-04:00","merchantId":"","isOffline":false,"_errors":[{"userMessage":"","developerMessage":"ERROR:A PIN pad exception occurred. No processor request attempted.\r\nEXCEPTION: IngenicoRBA 23. error s=7\r\n","errorType":"","exceptionMessage":"IngenicoRBA 23. error s=7","exceptionTypeFullName":"TriPos.PinPads.Exceptions.PinPadException","exceptionTypeShortName":"PinPadException"}],"_hasErrors":true,"_links":[],"_logs":[],"_type":"saleResponse","_warnings":[]}

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