Good Afternoon, We started to have a problem with the ELEMENT/Vantiv API call for credit card/Token request. This issue seems to only be occurring with Chrome browsers. This is affecting three sites in production. On the iframe we get a small unhappy image instead of the element iframe. I have left voicemails and posted for support but so far have not received a resolution.
We are having this issue with the https://transaction.hostedpayments.com/ endpoint on our production website. I beleive this is related to the Certification Revocation List – GeoTrust
Good Morning,
This seems to be an issue with Symantec SSL certificates. Google is no longer trusted them. Can your team just use another company other than Symantec for SSL certificates? A simple purchase of an SSL from another company other than Symantec should resolve this problem.
Thank you
On Friday night we had to deploy a new certificate to our *.transaction.hostedpayments environment in advance of an expiring certificate. We had to go back to an original GeoTrust root certificate with an updated cert issue date on Saturday morning and expected no impact. Unfortunately, it appears that this cert will not be officially trusted by Chrome or Firefox in September of 2018, but Chrome is warning in advance of that date, which is causing the issue.
We are working to determine a solution to this problem.
In the meantime, can you suggest for your clients to utilize Internet Explorer or Firefox as those browsers should not be warning about the certificate issue at this time.
I know various teams are actively engaged and reviewing the situation, but we don't have any sort of ETA at this time. As soon as we do, we will communicate.
We apologize for the inconvenience. Please let us know if you have any additional questions or concerns.
Good Morning,
We have three production websites where we use ELEMENT for the credit card portion of the order process. We can’t control the browser of choice by our customers. What about IE and those different versions? Will Microsoft IE work?
How will you update us with a resolution?
Thank You
Also,
We do not get a warning. We are getting a broken link unhappy face on the iframe. Is that a different or related issue?
Thank you
We are currently using your service to process payments for several of our eCommerce platform customers. Your recommended course of action sounds like you are suggesting that we block the Chrome browser, which currently represents the majority of our public traffic. Do you have another option, or should I begin investigating other payment processing options during this downtime?
Good Morning,
This seems to be an issue with Symantec SSL certificates. Google is no longer trusted them. Can your team just use another company other than Symantec for SSL certificates? A simple purchase of an SSL from another company other than Symantec should resolve this problem.
Thank you
This issue should be resolved now. Please let us know if it is not and what issues you are experiencing!
The issue has recurred as of last week. Looks like the GeoTrust cert was put back in place.
Hi Jim. We have not gone back to the GeoTrust certificate for Hosted Payments in Cert or Production. But if you continue to experience issues, can you please email certification@vantiv.com with a screen capture showing the URL and certificate being used?
This issue should be resolved now. Please let us know if it is not and what issues you are experiencing!