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Index Key Missing - BIN Table

Question asked by rahul.jacob on Apr 27, 2018
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Hi,

 

We had implemented Vantiv integration with our POS last year.

 

All was well but now there is an issue with few POSs. We are getting "Index Key Missing" on the reader device and below is the result of the logs:

<Title>SaleTransaction</Title>
<Message>Response</Message>
<StackTrace><?xml version="1.0"?>
<RStream>
<CmdResponse>
<ResponseOrigin>Client</ResponseOrigin>
<DSIXReturnCode>003328</DSIXReturnCode>
<CmdStatus>Error</CmdStatus>
<TextResponse>TRANSACTION NOT COMPLETE - No Service Code Found.</TextResponse>
<SequenceNo>0010010000</SequenceNo>
<UserTrace></UserTrace>
</CmdResponse>
</RStream>
</StackTrace>

 

We checked the following:

Ingenico : Reader config is correct.
Data Cap: Processing correctly
Vantiv : Account setup was also done correctly.


We were informed by vantiv that everything now leads to BIN table. There were no details of implementing BIN tables in the sdk provided during integration.

Is this an issue with BIN table? Do we need to implement BIN table? If yes, need info on what it is and how to implement it.

 

Thanks

Rahul

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