mark@vista

triPOS Direct with settlement using Vantiv Express

Discussion created by mark@vista on Apr 18, 2018
Latest reply on May 9, 2018 by frank

nsuess: please do not mark this answered.

 

Hi,

 

We are using triPOS Direct with our payment integration in a Restaurant environment.

We use the "authorise then capture" pattern so we can manage gratuities.

When we settle, we integrate directly with the Vantiv Express gateway to do so.

This all worked wonderfully during testing and certification, but our first live customer is suffering issues that suggest there is a connectivity, security or authentication/authorisation issue.

We are seeing this:

System.Net.WebException: The underlying connection was closed: An unexpected error occurred on a send. ---> System.IO.IOException: Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host. ---> System.Net.Sockets.SocketException: An existing connection was forcibly closed by the remote host

What (if anything) do we need to do to achieve prompt resolution of this issue?

 

We are concerned that being unable to settle will have a financial impact for our customer.

 

Your prompt assistance will be appreciated.

 

Many thanks,

 

Mark Shipman

Payment Integration Developer

Vista Entertainment Solutions Limited

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