Hi All,
I'm new to payment integration with Ingenico iUC285. I tried to install the driver Ingenico Telium 2 line (iSC250/iPP320/iPP350) for the device but i'm getting an error with the driver. The message is "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)". Kindly let me know if there is a specific driver for this device or if there are any prerequisites to be installed or available in my machine.
Thanks
Rahul
Hi Rahul, Thank you for your question. Did you get an iUC285 from us or directly from UCP? Our implementation consultants, once one is assigned, will be happy to assist you with your integration work and questions. There are some additional pieces that will be required for your work here with which we will need to assist. That said, a good source for the Ingenico Jungo driver is either on the Ingenico devloper site or from the Datacap Download link at Integrated Payments - Datacap Systems, Inc. As you may be aware we are using the Datacap NETePay and dsiEMVUS client control with this solution.
Thanks Chris for the quick response. I got a reply from one of your implementation consultants and I followed his instruction. I uninstalled the existing driver and installed from http://files.datacapepay.com/ingenico/IngenicoUSBDrivers_2.60_setup.exe . Selected IUC line and gave a port 18 and now the device is interacting with the application. There was also an option "Uninstall Microsoft usbser driver(s)" which i unchecked this time.
Now i am facing a new issue as in "Transaction not complete - Mercury encryption is not enabled". I got this error when i tried to execute EVMParamDownload" option using dsiEMVUS client control. Do let me know, if this new issue has to be dealt in a separate thread.
Regards
Rahul
Hello Rahul,
It sounds like the device you have is not injected with our keys. Did you procure the device through UCP, or from one of our Implementation Consultants? It sounds like the device will need to be replaced with one that has the proper key injection.
Hi Danny
You are right. The issue was with the device not injected with the key. So we contacted the UCP team and they fixed the issue. Now the device is up and running.
Thanks for your support.
That's great to hear, Rahul! Did you have to send the device back to them?
No, I didn't have to send the device back to them. They were able to inject the key using their tool over TeamViewer.
Well I'm glad they were able to fix the issue so quickly for you!
Please feel free to reach out to us if you have any more questions or issues!
Hello Rahul,
It sounds like the device you have is not injected with our keys. Did you procure the device through UCP, or from one of our Implementation Consultants? It sounds like the device will need to be replaced with one that has the proper key injection.