Hi All,
I'm new to payment integration with Ingenico iUC285. I tried to install the driver Ingenico Telium 2 line (iSC250/iPP320/iPP350) for the device but i'm getting an error with the driver. The message is "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)". Kindly let me know if there is a specific driver for this device or if there are any prerequisites to be installed or available in my machine.
Thanks
Rahul
Hello Rahul,
It sounds like the device you have is not injected with our keys. Did you procure the device through UCP, or from one of our Implementation Consultants? It sounds like the device will need to be replaced with one that has the proper key injection.