AnsweredAssumed Answered

Total credit amount exceeds capture amount

Question asked by erodrig9 on Feb 3, 2017
Latest reply on Feb 6, 2017 by Crayton Godac



We are intermittently seeing "Total credit amount exceeds capture amount" in our responses when attempting to issue credits against an order with multiple captures.  I have attached the SOAP request and response transactions related to 2 orders.  Order 1830 was processed without error, however the same scenario with order 1892 causes one of the credit transactions to fail.  I am not seeing any reason for this since the capture and credit totals are identical.


We are using the sandbox  with merchantId 064300.


Thank you,

Manny Rodriguez