AnsweredAssumed Answered

Problem with initial transaction

Question asked by kcapone on Oct 27, 2016
Latest reply on Oct 27, 2016 by jcanniff


Hi there,

 

We have an existing integration with Vantiv. We recently had a customer with the following error message:

 

Request:

 

transaction_type: store_payment_profile
payment_profile_attributes:
  id: 10011229
  first_name: ******
  last_name: ******
  masked_card_number: XXXX-XXXX-XXXX-XXX
  card_type: visa
  expiration_month: 6
  expiration_year: 2018
  token:
  created_at: 2016-10-27 13:57:55 UTC
  customer_id: 14449595
  current_vault:
  vault_token:
  billing_address: *************
  billing_city: ***********
  billing_state: MD
  billing_zip: '20878'
  billing_country: US
  customer_vault_token:
  billing_address_2: '225'
  type: CreditCard
  site_id: 39849
  bank_name:
  masked_bank_routing_number:
  masked_bank_account_number:
  bank_account_type:
  bank_account_holder_type:
  payment_method_nonce:
  paypal_email:
  chargify_vaulted: false
amount:
memo: Storing credit card for John Hutchinson XXXX-XXXX-XXXX-8658

 

Response:

params:
  litleTxnId: '819983585834436077'
  orderId: ''
  response: '821'
  responseTime: '2016-10-27T13:57:56'
  message: Merchant is not authorized for tokens
message: Merchant is not authorized for tokens
success: false
test: false
authorization:
fraud_review:
error_code:
emv_authorization:
avs_result:
  code:
  message:
  street_match:
  postal_match:
cvv_result:
  code:

message:

 

We believe the error to be related to turning on tokenization, but how do we instruct our customer to solve this issue?

 

Can you assist?

Karalyn

Outcomes