kevin@bottlepos.com

Tripos Direct MX915 Freezes up sometime on card insert

Discussion created by kevin@bottlepos.com on Oct 24, 2019

We have a merchant on Tripos Direct 5.16 using MX915 that has complained about MX915 PINPAD Just freezes up on card insert.Can anyone explain what does error below means? 

 

Upon inspecting the Verbose logs, we saw this: 

 

2019-10-24 17:10:18,849 [27] triPOS TRACE - PinPadConnectionPool.cs.ConfigurePinPadAsync: Configuring PIN pad on lane:2
2019-10-24 17:10:18,850 [27] triPOS TRACE - PinPadConnectionPool.cs.ConfigurePinPadAsync: PIN pad configured on lane:2
2019-10-24 17:10:18,852 [27] triPOS TRACE - PinPadConnectionPool.cs.ConfigurePinPadAsync: PIN pad configuration status True, for lane:2
2019-10-24 17:10:18,853 [27] triPOS TRACE - PinPadConnectionPool.cs.RemoveOrphanedPinPads: Attempting to remove orphaned PIN pads.
2019-10-24 17:11:06,725 [STP SmartThreadPool Thread #2] triPOS TRACE - HeaderSigningUtility.cs.TraceLog: Recreating HMAC signature
2019-10-24 17:11:06,745 [STP SmartThreadPool Thread #2] triPOS TRACE - PinPadConnectionPool.cs.TryGetPinPad: Attempting to retrieve PIN pad with laneId:2
2019-10-24 17:11:06,747 [STP SmartThreadPool Thread #2] triPOS TRACE - PinPadConnectionPool.cs.TryGetPinPad: PIN pad with laneId:2 was found?[True]
2019-10-24 17:11:06,754 [STP SmartThreadPool Thread #2] triPOS TRACE - 7b7f0e7d-b2d0-418b-87cf-39a30f3f3c02 LaneContext.cs.Initialize: Creating a LaneContext for lane [2]
2019-10-24 17:11:06,756 [STP SmartThreadPool Thread #2] triPOS INFO - 7b7f0e7d-b2d0-418b-87cf-39a30f3f3c02 LaneContext.cs.Initialize: PinPadConfig for lane [2]: BaudRate:115200, ComPort:COM8, Driver:VeriFoneFormAgentXpi, IpAddress:, IpPort:0, TerminalType:PointOfSale, IsUnattended:False
2019-10-24 17:11:06,786 [STP SmartThreadPool Thread #2] triPOS TRACE - 7b7f0e7d-b2d0-418b-87cf-39a30f3f3c02 InitializePipelineOperation.cs.ExecuteAsync: Initializing HostRequest
2019-10-24 17:11:06,788 [STP SmartThreadPool Thread #2] triPOS TRACE - 7b7f0e7d-b2d0-418b-87cf-39a30f3f3c02 ObtainCardDataOperation.cs.ExecuteAsync: Obtain card info
2019-10-24 17:11:09,005 [17] triPOS WARN - SerialClientTransport.cs.SerialPortOnPinPadSerialPortRemoval: Port disconnected
2019-10-24 17:11:09,254 [30] triPOS ERROR - SerialClientTransport.cs.ReadAsync: Empty response on read.
TriPos.PinPads.Exceptions.PinPadException: Empty response on read.
at  .? .   .MoveNext()
2019-10-24 17:12:23,210 [30] triPOS ERROR - SerialClientTransport.cs.ReadAsync: Source array was not long enough. Check srcIndex and length, and the array's lower bounds.
System.ArgumentException: Source array was not long enough. Check srcIndex and length, and the array's lower bounds.
at System.Array.Copy(Array sourceArray, Int32 sourceIndex, Array destinationArray, Int32 destinationIndex, Int32 length, Boolean reliable)
at TriPos.PinPads.Transport.DelimitedPacketProtocol.  (Byte[]  , Int32   )
at TriPos.PinPads.Transport.DelimitedPacketProtocol.? (Byte[]  )
at  .? .   .MoveNext()
2019-10-24 17:12:28,222 [16] triPOS TRACE - 7b7f0e7d-b2d0-418b-87cf-39a30f3f3c02 TransactionPipelineBase.cs.HandleOperationExceptionAsync: Verifying PIN Pad connection for lane 2
2019-10-24 17:12:33,267 [27] triPOS TRACE - PinPad.cs.CheckConnectionAfterExceptionAsync: Exception occurred, is PIN pad connected?[False]
2019-10-24 17:12:33,269 [27] triPOS TRACE - 7b7f0e7d-b2d0-418b-87cf-39a30f3f3c02 TransactionPipelineBase.cs.HandleOperationExceptionAsync: Cancelling transaction on PIN pad.
2019-10-24 17:12:33,282 [27] triPOS TRACE - 7b7f0e7d-b2d0-418b-87cf-39a30f3f3c02 PinPadHelper.cs.CheckIfACardIsInsertedAsync: Checking if a card is inserted on PIN pad.
2019-10-24 17:12:38,289 [24] triPOS ERROR - 7b7f0e7d-b2d0-418b-87cf-39a30f3f3c02 VeriFoneXpiPinPad.cs.IsCardInsertedAsync: VerifoneXPI I02 timeout
System.TimeoutException: The operation has timed out.
at  .? .   .MoveNext()

 

Thanks

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