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Verifone mx915 features and issues.

Question asked by frbakery on May 30, 2018

To Whom it may concern,

 

One of the reasons why we decided to purchase VeriFone Mx915 was the features of the "video display" advertisements. However, the current solution  is to - place a custom TEXT in triPOS.config for "pinPadIdleMessage". I feel at the moment that the VeriFone mx915 is an over-glorified version of the VeriFone vx805. I saw this post back in 9/21/16  display more than TEXT on VeriFone Mx915 but have not yet seen a solution for it. 

 

The other issue that I am having with the mx915 is that there is a way to bypass the signature portion. If the customer hits the  big red "X" cancel on the digital screen, the transactions still goes through and fails to capture a signature thereby making the merchant liable for charge backs despite the chip being read. Is there a way that the Mx915 to confirm that there is a signature confirmation before preceding?  For example, like this company index credit card processing https://www.index.com/payments-and-security/armada/  where it can "set rules for confirm screens and signature capture".

 

 

Thank you,

 

John

 

PS - Please redirect if I posted this question in the wrong place.

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