When attempting to utilize the API in our testing environment, we're getting the attached error. This appears to be a problem with the webservice- does anyone know how we can fix this issue? Thanks in advance.
Did this just start for you? On April 2nd we updated our certification environment to only allow for TLS 1.2. Can you confirm that your applications is communicating to Express using this security protocol?
You can refer here for more updates about production rollouts for TLS within Express and the various integrated solutions that connect to it. Upcoming TLS 1.2 Express and MercuryPay Platform Changes
Thanks much for the info. After speaking with our lead developer, we're also seeing a different, but similar, error from another process that indicates the connection is being terminated. That would seem to indicate it's not an SSL error, but I've not seen that other message and have asked for a copy to be able to provide that as well.
Thanks for the update. I'm adding firstname.lastname@example.org to this thread as well. He may have more insight into this type of error.
If you have additional information you're able to provide about the specific error you're receiving, feel free to email that information to email@example.com and our team will be happy to review.
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