A chatbot (also known as an Artificial Conversational Entity) is a computer program which conducts a conversation via auditory or textual methods. Such programs are often designed to convincingly simulate how a human would behave as a conversational partner, thereby passing the Turing test.
ChatBots enable a customer service interaction to occur without the direct involvement of a human being. By automating basic customer service interactions, humans can spend their time assisting with more high-priority or complicated tasks as opposed to answering basic mundane questions.
ChatBot technology can be used within many industries to enable basic interaction with end-users.
- Virtual Customer Service and Troubleshooting
- Product Sales
- Personal assistants (Siri, Amazon Echo, Google Home)
- Business Process Automation
Interactive voice response (IVR) is a payment solution that allows callers to interact with an automated telephone-payment system to make ACH, Debit and Credit Card payments 24/7.
Using https://recast.ai we will create a simple chatbot for a Bagel Shoppe. The chatbot will be able to assist a customer with ordering a bagel the way they want it. By asking leading questions the chatbot will help the customer to choose and build the bagel that they desire (eg: a toasted poppy seed bagel with garlic/basil cream cheese and lox). The end of the interaction could point them to a hosted API for payment. This can streamline the ordering process and enable the agoraphobic patron to enjoy a freshly prepared bagel, potentially without ever interacting with a single human being. However the robotic bagel-builder would have to be created first in order to fully realize that potential.
- https://recast.ai/ - Chatbot builder with a user-friendly UI for building a custom chatbot, as well as directories full of prepared variables.
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