Shopping carts - WooCommerce

Document created by gjsissons on May 9, 2016

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WooCommerce is a popular eCommerce platform. Implemented as a WordPress plug-in, WooCommerce helps developers easily build full-function eCommerce sites with minimal development effort. Several WordPress themes are integrated with WooCommerce providing design flexibility for eCommerce developers and merchants.

WooCommerce developers can easily tap the powerful features of Vantiv’s eCommerce solutions using a pre-built WooCommerce extension downloadable at http://www.woothemes.com/products/litle/

Using Vantiv’s eCommerce gateway, customers are prompted for their credit card details on the WooCommerce checkout page, and Vantiv handles authorization and settlement.

Additional information on configuring the payment gateway is provided at http://docs.woothemes.com/document/litle-payment-gateway/

Key Features supported on WooCommerce with Vantiv

Seamless integration into the WooCommerce checkout page
Customers stay on your site while purchasing
Add custom title for gateway
Add custom description for gateway
Specify a reporting group for eCommerce transactions
Switch between Sandbox and Live modes
Switch between Authorize Only and Authorize and Capture transaction mode
Debug mode available
Receive debug details via email
Card CVV code required

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intltech Jul 19, 2016 1:37 PM

Gordon,

I am hoping that you could assist.

I have purchased and installed the plugin to a WooCommerce site of a mutual client.

However, I have been unsuccessful in receiving a UserID & Password from Vantiv for this Merchant.

Having spent over 4 hours calling every department in Vantiv, I am hopeful that you could steer me appropriately.

What good is this plugin and technique if the credentials are unavailable???!!!

Please advise.

Lee

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brian.arnold @ intltech on Jul 19, 2016 2:45 PM

Hi Lee,

I am sorry to hear about the frustrating experience.

I have a couple of quick questions that may allow me to help you. First, are you working with an Implementations consultant here at Vantiv eCommerce? Our Implementations team are the ones who will be creating the necessary artifacts in our system that will allow you to send transactions to our environments that require credentials (i.e. prelive and production). Second, which environment are you wanting to connect to right now?

If you are trying to test some preliminary transactions through our Sandbox environment there is no need for specific credentials, any values will work. This environment only validates the received XML against our schema and returns a canned response.

-Brian

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intltech @ brian.arnold on Aug 18, 2016 9:32 AM

George,

Thank you so much for this additional information. After many

hours of communication with just about every department at Vantiv, not a sole

had guided me down this path.

At this moment the client has found the

process so distasteful that they have decided to temporarily place a hold on the

integration.

I remain hopeful that we will have the opportunity to

reinstate in the near future and will absolutely reach out to you for that

referral.

Again, thank you for the assistance.

1 person found this helpful

Actions

gjsissons @ intltech on Aug 18, 2016 12:23 PM

Thanks Lee and radialstudios. Lee, I spoke with George earlier this week and he's going to publish his solution on the Vantiv O.N.E. website and we'll make sure it is easy for other people to find when people search for Woo Commerce in future. Sorry this has been a painful experience. It's great that you gents connected!

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radialstudios @ intltech on Aug 18, 2016 12:42 PM

Hi Lee,

I'm sorry to hear that it was a rough experience - I know it can be frustrating when everything is pointing in one direction and it ends up being a dead end. As Gordon mentioned we've been working on getting both packages listed and featured prominently to help avoid exactly this kind of challenging situation.

For your reference, if you end up back in the ECOM conversation again with the Merchant, we typically take care of install, issuing the credentials, and running a few test transactions against the sandbox to make sure everything is working. We'll also give you pointers if we see anything unrelated to our software that might cause an issue later. If you want to try it out and make sure it works before bringing it up with the Merchant, we can do a dev box install for you that will work with some test cards to help you get all your ducks in a row first. Feel free to reach out to me now or later if the need arises.

Good luck,

George

Actions

gjsissons @ intltech on Jul 20, 2016 10:25 AM

Hi Lee (and thanks brian.arnold for responding). Like Brian says, usually your client (the merchant) would have the credentials. It's possible also that the merchant you're supporting is dealing with a third party and our integration team may not have visibility to them. You won't want to share details about your client on a forum, so let me send you a private e-mail and see if I can help you track someone down.

1 person found this helpful

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6 Comments

intltech Jul 19, 2016 1:37 PM
Gordon,

I am hoping that you could assist.

I have purchased and installed the plugin to a WooCommerce site of a mutual client.
However, I have been unsuccessful in receiving a UserID & Password from Vantiv for this Merchant.
Having spent over 4 hours calling every department in Vantiv, I am hopeful that you could steer me appropriately.

What good is this plugin and technique if the credentials are unavailable???!!!

Please advise.

Lee
Like • Show 0 Likes0
Actions
- brian.arnold @ intltech on Jul 19, 2016 2:45 PM
  Hi Lee,
  
  I am sorry to hear about the frustrating experience.
  
  I have a couple of quick questions that may allow me to help you. First, are you working with an Implementations consultant here at Vantiv eCommerce? Our Implementations team are the ones who will be creating the necessary artifacts in our system that will allow you to send transactions to our environments that require credentials (i.e. prelive and production). Second, which environment are you wanting to connect to right now?
  
  If you are trying to test some preliminary transactions through our Sandbox environment there is no need for specific credentials, any values will work. This environment only validates the received XML against our schema and returns a canned response.
  
  -Brian
  Like • Show 1 Like1
  Actions
  - intltech @ brian.arnold on Aug 18, 2016 9:32 AM
    George,
    
    Thank you so much for this additional information. After many
    hours of communication with just about every department at Vantiv, not a sole
    had guided me down this path.
    
    At this moment the client has found the
    process so distasteful that they have decided to temporarily place a hold on the
    integration.
    
    I remain hopeful that we will have the opportunity to
    reinstate in the near future and will absolutely reach out to you for that
    referral.
    
    Again, thank you for the assistance.
    1 person found this helpful
    Like • Show 1 Like1
    Actions
    - gjsissons @ intltech on Aug 18, 2016 12:23 PM
      Thanks Lee and radialstudios. Lee, I spoke with George earlier this week and he's going to publish his solution on the Vantiv O.N.E. website and we'll make sure it is easy for other people to find when people search for Woo Commerce in future. Sorry this has been a painful experience. It's great that you gents connected!
      Like • Show 0 Likes0
      Actions
    - radialstudios @ intltech on Aug 18, 2016 12:42 PM
      Hi Lee,
      
      I'm sorry to hear that it was a rough experience - I know it can be frustrating when everything is pointing in one direction and it ends up being a dead end. As Gordon mentioned we've been working on getting both packages listed and featured prominently to help avoid exactly this kind of challenging situation.
      
      For your reference, if you end up back in the ECOM conversation again with the Merchant, we typically take care of install, issuing the credentials, and running a few test transactions against the sandbox to make sure everything is working. We'll also give you pointers if we see anything unrelated to our software that might cause an issue later. If you want to try it out and make sure it works before bringing it up with the Merchant, we can do a dev box install for you that will work with some test cards to help you get all your ducks in a row first. Feel free to reach out to me now or later if the need arises.
      
      Good luck,
      
      George
      Like • Show 1 Like1
      Actions
- gjsissons @ intltech on Jul 20, 2016 10:25 AM
  Hi Lee (and thanks brian.arnold for responding). Like Brian says, usually your client (the merchant) would have the credentials. It's possible also that the merchant you're supporting is dealing with a third party and our integration team may not have visibility to them. You won't want to share details about your client on a forum, so let me send you a private e-mail and see if I can help you track someone down.
  1 person found this helpful
  Like • Show 0 Likes0
  Actions

Shopping carts - WooCommerce

Key Features supported on WooCommerce with Vantiv

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