Payments were once a standalone process that signaled the end to a sale of a product or service. Today, global payments are an integral part of a customer experience and involve more interactions and transaction opportunities.
In this new payments world, traditional web, mobile, and storefront environments are converging. Many payment gateway options have appeared. At the same time, there are growing security concerns.
Payment integration has provided a way to bring a wide range of tools together to address these trends and challenges. However, it is not as simple as developing and launching a payment integration platform. Planning involves leveraging payment API options, creating secure and scalable payment processing integrations, and launching to add merchants for payment facilitators.
To plan and launch a payment integration solution, there are some critical questions to ask developers. In part one of this two-part series, we tackle five of these payment integration questions.
1) How long will a payment integration solution take to develop before we can start onboarding merchants?
Development and launch timing depend on many factors. These include company needs, integrationmodel, availability of a POS, and certification competition. Also, it's important to have proper coding and testing resources.
These steps include kickoff followed by development, testing, and certification. Then, it's pre-production, production go-live, and processing go-live.
The ability to accelerate merchant onboarding also depends on the development team’s availability and support. Find out what empowers developers to complete these steps.
Working with Worldpay can connect developers with a comprehensive set of automated onboarding tools.
2) How will you secure cardholder data throughout payment processing?
Data security is one of the most pressing issues facing the global payments industry.
Since cardholder data is such a tempting and vulnerable target for fraudsters, high-profile security breaches continue at a rampant pace with the liability resting on the shoulders of the company experiencing the breach.
Ask your development team about their experience with security compliance. Find out how they can ensure that information is safe.
Worldpay can help tokenize and anonymize data to strengthen your security efforts. Worldpay implementation specialists can also tell you what the https://www.worldpay.com/uk/pci-dss-overview mean for your company.
Yet, every company handles data according to applicable regulations as well as to their processes for returns, subscription sign-ups, and similar situations that involve cardholder data.
That’s where developers can describe how your company handles those processes so Worldpay can recommend the most appropriate solution to minimize cardholder data risk.
3) Does the payment solution provider’s technology integrate with what we plan to do? If not, how can we use a payment API to achieve payment integration?
This is a question where developers will need to be visionary in their responses. That’s because what you plan to do as a company involves the near and distant future. In return, this leads to a more complex environment for payment integration.
When asking developers, it's important to find out if the payment solution provider’s technology will scale with the business.
This inquiry may lead to other questions like, “Do we want to enable shopping online with in-store pick-up to address the current on-demand trend consumers expect?”
Or, do we plan to open more locations that need more payment gateway and security features?
It's a lot to consider, especially when trends and expectations are always shifting. That’s when you and the developer team must look outward at trending technology for retail payments and fulfillment.
In exploring these trends together and using the developers' insights, you and your payment solution provider can address these changing trends within your current and future payment integration processes.
4) Are there tools and resources available if payment integration process issues appear?
Your development team has extensive knowledge, experience, and skill. However, even with such talent, they may still need to tap external expertise if they are stuck with the payment integration development process.
They will need access to support, tools, and resources should they get stuck with some aspect of the payment integration process now or in the future. This is where developers will need to explain what type of specialized support would help.
Knowing what they need in terms of external support enables you to find the right payment integration partner. For example, developers can enjoy 24/7 access to Worldpay integration specialists and support forums.
Documentation and features like searchable/code samples are useful when there is a question. Or, it may help to tap into Worldpay’s Point of sale for XML, JSON, and HTML as well as connect to a knowledge base.
5) Are there available payment processing and security features to include as we scale our business?
While stakeholder and business leadership define requirements, developers can enable the experience as well as support the plan and vision. Developers also can explain how extra functionality may affect integration performance.
You’ll be able to get a better sense of what features could create an enhanced customer experience by turning to the development team. For example, some companies need credit card terminals to accept payments by mail or telephone. Others might seek features that account for gratuities and enable pre-authorizations.
Another company may want to know how to better leverage available cardholder data for new insights to drive personalization. Reports and analytics offer a way to identify shopping conversion paths. It can also tell you where buyers are coming from and what type of payment they are using.
Open Communication Equates to Greater Payment Integration Success
Ask the integration team, listen to their answers, and direct your payment integration strategy toward their recommendations.
Having an open communication process between the technical and strategic components of your company will increase the chances of successful development and implementation now and in the future.