Worldpay ONE Recommended Read: 2 Second Lean – How to Grow People and Build a Lean Culture

Blog Post created by jim_roddy on Feb 7, 2019

Want to raise my blood pressure? Waste my time. My nervous system reacts negatively to inefficiency in part because I can never get back the time that I’ve lost. If waste gives you the heebie-jeebies, then you’ll love 2 Second Lean – How to Grow People and Build a Lean Culture by business owner Paul Akers. 2 Second Lean was recommended to me by a highly efficient Worldpay software developer, and the book delivered on its promise to offer guidance to leaders of any size organization.


Below are what I found to be the most insightful excerpts from the book. For time-saving tips in video format, go to www.fastcap.com, click on the “Video” tab, and then click on “Lean Videos.”


  1. Two foundational principles of Lean thinking: eliminating waste and continuous improvement.
  2. Lean thinking presumes that everything can be improved continuously, without end.
  3. Finding the waste component is not a burden, it’s a game — a giant scavenger hunt.
  4. It’s not just about making everything faster, but about improving the quality of everything you do.
  5. Lean is the art of subtraction, not addition.
  6. Lean is about fixing what bugs you.
  7. Toyota was obsessed with building a culture through teaching and training its people.
  8. My goal was to create a culture of the best problem-solvers in the world. So we incorporated into our morning meeting a bit of reading out loud from great books. We are introducing our employees to world-class ideas and innovative leaders in the business world.
  9. The number one way people learn is by making mistakes. If you rob your culture of this experience, you will rob yourself of the boundless innovations that could await you.
  10. Chase waste like your dog chases a cat.
  11. Money suffocates creativity. When money is no object, we abdicate our most powerful resource: our ideas. It just gets too easy to throw money at problems.
  12. Lean is about planning, doing, checking, reevaluating, and improving everything endlessly.
  13. Lean is not an austerity program. Lean is eliminating non-value-added activity.
  14. Pointing fingers at someone else is not a kind thing to do and is definitely not as productive as solving your own problems.
  15. We are very deliberate in the way we hire people. We look for two characteristics – people who are humble and curious.
  16. Lean is hard work that makes everything easy.
  17. We do millions of dollars more in business with a similar size crew and we never work overtime. That is the difference between making continuous improvement a priority and doing it when it is convenient. Improving first not only gives you the improvement, it lightens the load and allows you to keep up with accelerating demand.
  18. Any time you train an individual intensely, you dramatically enhance their ability to perform a job consistently — significantly more so than those people who are only moderately or occasionally trained.
  19. You should not just focus on removing a small amount of waste from a particular step, because that step, in and of itself, might be waste.
  20. Our goal is for everything to be struggle-free – or to have zero struggle in every activity.
  21. The sign of a mature culture is being comfortable asking the questions, “What is it that I need to improve? Where is my waste? What do you see?”



For more On the Edge content, please visit the Worldpay Partner Advantage website.


Jim Roddy is a Reseller & ISV Business Advisor for Worldpay’s PaymentsEdge Advisory Services. He has been active in the POS channel since 1998, including 11 years as the President of Business Solutions Magazine, six years as a Retail Solutions Providers Association (RSPA) board member, and one term as RSPA Chairman of the Board. Jim is regularly requested to speak at industry conferences and he is author of Hire Like You Just Beat Cancer and On The Edge with Jim Roddy.