Got 99 problems and access to our eCommerce sandbox is one (or all) of them?
First, bookmark Vantiv eCommerce Sandbox for easy reference, then read on for the answers to 3 common Sandbox troubleshooting questions.
1) The url doesn’t work.
Make sure you’re using the correct url: https://www.testvantivcnp.com/sandbox/communicator/online.
We also recently expanded the sandbox to allow testing of our chargeback API. The URL to do this is: https://www.testvantivcnp.com/sandbox/services/chargebacks
2) Oops, you’re not in the Sandbox environment, you’re in the prelive environment.
How do you tell if you’re in the sandbox or the prelive environment?
This is easy-peasy. If the url has “prelive” in it, you’re in the prelive environment. If the url has sandbox in it, you’re in the sandbox environment.
Once you have applications working in the Sandbox, you can request access to our Pre-Live environment for additional testing. The prelive environment has scheduled maintenance on Tuesdays and Thursdays which is why you might see unresponsiveness. Please contact support at email@example.com for prelive issues.
3) This still isn’t working - what can I do?
Have no fear, contact our helpful support team at firstname.lastname@example.org.
The sandbox can tell you if it’s up or not. The live status can be checked at https://vantiv.github.io/sandbox/